Backup central is down

Symptom

A CustomerBackupCentralDown alert is firing.

CustomerBackupCentralDown alerts are sent to subscribers via email.

Observations

Here are the details on the alert:

Alert: CustomerBackupCentralDown

Expression

up{app="backup-central"} == 0

Delay

1 hour

Labels

team

Annotations

  • summary

  • description

  • tenant

  • cluster_id

  • cluster_name

  • pod
The alert metric is based on the "up" metric. The "up" metric is generated by Prometheus and means that Prometheus was able to successfully contact the Magnolia instance and collect metrics from it.

Solutions

This section provides solutions that should help resolve the issue in most cases.

Investigate why Backup central is down

Possible causes for the backup central not running:

  • Metrics are not being collected from backup central: missing ServiceMonitor, misconfigured ServiceMonitor, metrics from cluster are not being collected

  • Backup central is crashlooping / restarting

  • Backup central is not installed

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